◆ Solutions · Experience Assurance

Know an experience is degrading
before your subscriber calls in

Network health metrics can look fine while real users still suffer buffering, drop-offs, or slow load times. MatreComm measures what the subscriber actually experiences — and alerts you before it becomes a complaint.

The problem

Green dashboards, unhappy subscribers

Infrastructure metrics miss the user

Uptime and throughput can look healthy while individual sessions still suffer buffering, latency spikes, or drop-offs.

The call center is your alerting system

Too often, the first signal of degraded experience is a spike in customer complaints — after the damage is done.

Churn is hard to trace back

By the time a subscriber leaves, there's rarely a clean line back to the specific experience issue that drove it.

The MatreComm approach

Measure the experience, not just the network

MatreComm scores real subscriber sessions continuously, so degradation is caught at the experience layer — before it becomes a support ticket.

Score Sessions

Continuously scores real subscriber sessions against experience benchmarks, not just infrastructure health.

Detect Early

Flags degradation trends as they emerge, well before they cross into SLA breach or visible impact.

Localize Impact

Pinpoints which segment, region, or service is affected — not just that "something" is degraded.

Act Before Impact

Routes remediation to the right team with context, closing the loop before the subscriber ever notices.

Held true

What this looks like, measured.

Goal	Target	Status
Fewer experience-driven support calls	[__%]	Illustrative target
Issues caught before SLA breach	[__%]	Illustrative target
Faster impact localization	[__%]	Illustrative target
Reduction in churn-linked incidents	[__%]	Illustrative target

Metrics illustrative of target performance, to be finalized against your baseline.

How it works

From raw sessions to protected experience

Sample

Continuously samples real subscriber sessions across services, regions, and device types.

Score

Scores each session against experience benchmarks — latency, buffering, drop rate, load time.

Localize

Pinpoints the affected segment, region, or service driving the degradation.

Remediate

Routes the finding to the right team with context, before it reaches the subscriber as a complaint.

Built on MatreComm's core platform.

AIOps engine

Ritam

Extends its correlation engine to subscriber-session scoring, tying experience quality back to network root cause.

Explore →

Compliance

CraftCompliance

Keeps subscriber-session data governed and sovereign while it's used for experience scoring.

Explore →

Who it's for

Built for the people accountable for the subscriber

Chief Customer Officer

Reduce churn tied to silent service degradation your dashboards never flagged.

Head of Network Operations

Get alerted on real experience impact, not just infrastructure thresholds.

VP Customer Experience

Trace support ticket spikes back to the network event that caused them.

The network can look healthy and the experience can still be broken. MatreComm watches the gap between the two.

Get started

Catch the next degradation before your subscriber does.

Talk to a solutions architect about proactive digital experience assurance.

Book a demo →Request a scoped PoC