Know an experience is degrading
before your subscriber calls in
Network health metrics can look fine while real users still suffer buffering, drop-offs, or slow load times. MatreComm measures what the subscriber actually experiences — and alerts you before it becomes a complaint.
Green dashboards, unhappy subscribers
Measure the experience, not just the network
MatreComm scores real subscriber sessions continuously, so degradation is caught at the experience layer — before it becomes a support ticket.
Score Sessions
Continuously scores real subscriber sessions against experience benchmarks, not just infrastructure health.
Detect Early
Flags degradation trends as they emerge, well before they cross into SLA breach or visible impact.
Localize Impact
Pinpoints which segment, region, or service is affected — not just that "something" is degraded.
Act Before Impact
Routes remediation to the right team with context, closing the loop before the subscriber ever notices.
What this looks like, measured.
| Goal | Target | Status |
|---|---|---|
| Fewer experience-driven support calls | [__%] | Illustrative target |
| Issues caught before SLA breach | [__%] | Illustrative target |
| Faster impact localization | [__%] | Illustrative target |
| Reduction in churn-linked incidents | [__%] | Illustrative target |
Metrics illustrative of target performance, to be finalized against your baseline.
From raw sessions to protected experience
Sample
Continuously samples real subscriber sessions across services, regions, and device types.
Score
Scores each session against experience benchmarks — latency, buffering, drop rate, load time.
Localize
Pinpoints the affected segment, region, or service driving the degradation.
Remediate
Routes the finding to the right team with context, before it reaches the subscriber as a complaint.
Built on MatreComm's core platform.
Built for the people accountable for the subscriber
Chief Customer Officer
Reduce churn tied to silent service degradation your dashboards never flagged.
Head of Network Operations
Get alerted on real experience impact, not just infrastructure thresholds.
VP Customer Experience
Trace support ticket spikes back to the network event that caused them.
Frequently asked questions
How is this different from the network monitoring we already have?
Infrastructure monitoring tells you whether the network is healthy; experience assurance tells you whether the subscriber is. Uptime and throughput can look fine while individual sessions suffer buffering, latency spikes or drop-offs — CraftDEM scores the sessions themselves rather than inferring experience from component health.
What does it actually measure?
Real subscriber sessions, scored continuously against experience benchmarks — latency, buffering, drop rate and load time — across services, regions and device types, and expressed as the Digital Experience Score so it can be declared as a goal and held.
How does it connect a bad experience back to a network cause?
CraftDEM pairs outside-in digital experience monitoring with inside-out full-stack observability using eBPF and OpenTelemetry, and Ritam ties the session score back to the network root cause behind it — so a degraded journey resolves to a named cause rather than a page of suspects.
Will we know before customers complain?
That is the design intent. Degradation trends are flagged as they emerge, before SLA breach or visible impact, and routed to the right team with the affected segment, region or service already identified.
Which industries is this aimed at?
BFSI, OTT and SaaS, alongside telecom operators assuring subscriber experience — the sectors where experience quality carries direct commercial consequence rather than being a quality-of-service nicety.
Catch the next degradation before your subscriber does.
Talk to a solutions architect about proactive digital experience assurance.