Goal-Driven Cloud-Managed WiFi
One platform, every access point, any vendor — managed by goals
CraftWANI is a multi-tenant, multi-vendor, vertical-aware cloud-managed WiFi platform. It manages the full estate — organization, tenant, site, building, floor, and access point — across any vendor's hardware under one control plane. Operators and their tenants declare the outcomes they own — guest experience, onboarding success, security posture, and revenue per site — and the Ritam AIOps engine holds them true, approval-gated. Beyond connectivity, CraftWANI treats WiFi as a revenue channel, with a full monetization stack behind the captive portal. It deploys as cloud SaaS, local collector, or fully air-gapped with local AI inference.
Platform Overview
| Category | Multi-tenant, multi-vendor, vertical-aware cloud-managed WiFi & monetization platform |
| Hierarchy | Organization → Tenant → Site → Building → Floor → Access Point |
| Control model | Declare experience, security & revenue goals per tenant → the Ritam engine measures & holds them |
| Verticals | Hotel · Hospital · Education · Enterprise — each spoken natively |
| Multi-vendor | Any vendor's access points via a provider registry — one policy model across a mixed fleet |
| Delivery | Cloud SaaS · local collector · air-gapped |
The Platform — Six Pillars
Network — sites, buildings, floors & AP groups, SSID profiles, AP claim/onboard, firmware upgrade, multi-vendor provider registry, RF planning & heatmaps
Access / AAA — RADIUS, TACACS+, EAP-TLS/PEAP/EAP-FAST, identity federation (AD/LDAP, Azure AD, Okta, Google Workspace), vertical-aware user segments
Policies — bandwidth, fair-usage, parental, access-time, custom-attribute rules with conflict inspection; per-vertical policies (guest/corp/IoT WiFi, exam-mode, patient WiFi, hotel guest WiFi)
Captive Portal & Monetization — template designer, portal workflows, live session monitor; plans & subscriptions, vouchers & promo codes, advertising campaigns, payment gateways, SMS/OTP providers
Intelligence — analytics on auth trends, peak sites/users, user segmentation, captive-portal performance; AI-native chat interface, insights feed, anomaly detection, forecasting
Operations — ticketing & incidents, AI diagnostics, investigation workspace, autonomy war-room, playbook library, approval queue, action history & rollback
Autonomous Operations
Ritam turns operations from reactive ticket-chasing into an approval-gated autonomous loop — detecting issues, investigating root cause, proposing a fix, and acting on approval with full verification and logging.
Autonomy, on your terms — autonomy posture is set per risk-class, from suggest-only to auto-resolve. Every action is logged, reversible, and auditable, with granular pause available at any moment.
Revenue as a goal — plans, vouchers, and ad performance are tracked in the same dashboard as experience and security, so monetization is measured, not hoped for.
Vertical-Aware by Design
The same platform presents itself in each tenant's language — the goals, consoles, and integrations that vertical actually cares about.
| Vertical | Native Capabilities | Integrations |
|---|---|---|
| Hotel | Room-number captive, late-checkout upsell, front-desk console | PMS hooks |
| Hospital | Patient vs. clinical WiFi, biomedical device priority | EHR / IoT |
| Education | Exam-mode lockdown, campus roaming, dorm vs. academic | SIS / LMS |
| Enterprise | Corp / guest / IoT segmentation, compliance console | HRIS / MDM |
Integrations & Interfaces
| Category | Integrations / Interfaces |
|---|---|
| Identity | AD / LDAP · Azure AD (Entra) · Okta · Google Workspace |
| ITSM & SIEM | ServiceNow · Jira · Splunk · Sentinel · Slack / Teams / PagerDuty |
| Vertical systems | Hotel PMS · hospital EHR/IoT · education SIS/LMS · enterprise HRIS/MDM |
| Payments & messaging | Multi-gateway payments · SMS/OTP providers · tax engines |
| AP vendors | Multi-vendor provider registry — mixed fleets under one control plane |
| Northbound | REST · GraphQL · webhooks · event export |
Deployment & Scale
| Deployment models | Cloud SaaS (multi-tenant) · local collector (on-prem sync to cloud) · fully air-gapped with local AI inference |
| Licensing | Multi-tenant licence pools, online or offline signed activation, per-feature expiry |
| Platform | Cloud-native, horizontally scalable, high-availability, collector fleet management |
| Onboarding | Performance-guaranteed pilot on a handful of sites (any vendor) → fleet rollout |
Security & Governance
| Authentication | SSO / SAML, OIDC, MFA, RADIUS / TACACS+ / EAP, directory federation |
| Multi-tenancy | Per-tenant isolation of views, data & RBAC scopes on shared infrastructure |
| Action safety | Approval gates, dry-run, rollback, full immutable audit log, autonomy pause |
| Data protection | TLS in transit, encryption at rest, retention & data-policy controls, air-gapped option |
Standards & compliance
IEEE 802.11 (WiFi 5/6/6E) · 802.1X · IETF RADIUS / RADIUS CoA · TACACS+ · EAP-TLS/PEAP/EAP-FAST · SAML / OIDC · REST/GraphQL · data-residency & air-gapped deployment for sovereign environments.
Ritam is the common AIOps engine across MatreComm's carrier and enterprise portfolio.
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