AI-Driven Programmable Enterprise
AI-native enterprise IT operations — managed by goals, not by effort
CraftUnify is an AI-native platform for enterprise IT operations. Rather than operating a fragmented estate tool-by-tool, teams declare the outcomes they own; the platform measures them continuously across the entire estate and drives toward them autonomously — detecting, correlating, and remediating with human approval. ITAM, ITSM, and ITOM are governed as disciplines that ride one unified journey, not as separate product silos.
Platform Overview
| Category | AI-native enterprise IT operations (AIOps) · unified observability, automation & governance |
| Core thesis | Declare intent → the platform executes across the estate. Managed by goals, not by manual effort. |
| Estate model | One fabric across Network · Security · Applications · IT / Cloud |
| Unified disciplines | ITOM · ITAM · ITSM · OT — one platform, one estate model, not four siloed tools |
| Agentic posture | Agentic-with-approval — autonomous for known-safe actions; material change is proposed, dry-run, and approved |
IT Operations Management (ITOM)
Full-stack observability and AIOps across IT and OT estates — from cloud to the branch and the factory floor.
- Full-stack monitoring — server, compute, storage, network, WAN circuits, cloud, Kubernetes, end-user devices
- Service health & topology — live service-health map, dependency graph, service-level rollups
- AIOps insights — alert correlation, noise suppression, probable-trigger analysis, cascade detection, MTTR analytics
- Alert workbench — unified alert triage, event timeline, suppression rules, correlation and de-duplication
- Synthetic & certificate monitoring — synthetic checks, TLS/certificate expiry monitoring, SLO/SLA tracking
- OT / ICS monitoring — SCADA, building management, power & UPS, environmental, IT/OT convergence
- Capacity & FCAPS — capacity planning, full FCAPS coverage, reporting
IT Asset Management (ITAM)
Hardware and software asset management, discovery, and license optimization — with OT asset coverage and audit-defense built in.
- Discovery & reconciliation — agent and agentless discovery, sprawl detection, normalization
- Asset register — hardware & software inventory, cloud inventory, SaaS directory, OT asset register, CMDB linkage
- Software Asset Management — license management, Effective License Position, license optimization, audit defense
- Lifecycle & procurement — lifecycle, procurement, contracts & warranty, stockroom, e-waste & disposal
- Cost & financials — depreciation & TCO, cost & showback, vendor management
- Risk & compliance — asset risk posture, audit & compliance, OT compliance & lifecycle
OT / Industrial Monitoring & Asset Management
CraftUnify treats operational technology as a first-class estate — not an afterthought. It monitors and governs industrial and facility systems alongside IT, with IT/OT convergence as a named capability. Relevant for manufacturing, utilities, and branch/ATM banking environments.
*Vertical relevance: Manufacturing (factory-floor OT/IT convergence) · Utilities & energy (SCADA, environmental) · Banking/BFSI (ATM & branch networks) · Healthcare (biomedical/facility systems).*
- Industrial control systems — SCADA monitoring, controller health, industrial protocol visibility
- Facility & environmental — building management, power & UPS, environmental sensors
- OT overview & convergence — unified OT view, cross-domain correlation with IT services
- Branch / edge OT — ATM network monitoring, branch infrastructure, remote-site OT estate
IT Service Management (ITSM)
AI-native, multi-tenant ITSM. Incident, change, and problem management are driven by a Declare → Correlate → Act model: the platform prioritizes by business impact, prepares the fix, and executes on approval with full rollback.
*Multi-tenant and vertical-aware: Enterprise IT · Healthcare · Banking/BFSI · Manufacturing · Telco · ISP — with per-tenant isolation, RBAC, and installable vertical packs.*
- Incident command — incident commander console, major-incident war-room, timeline & evidence, service impact
- Escalation intelligence — auto-prioritization by blast radius and business impact, smart assignment
- Correlation & RCA — alert-to-incident correlation, root-cause analysis, noise suppression
- SLA / SLO management — breach prediction, budget tracking, pre-emptive escalation
- Change risk — change-risk scoring, blast-radius analysis
- CAB & approvals — review and approval workflow, change freeze/release blackout
- Agentic remediation — AI-recommended actions with approval queue, dry-run, execute, verify, rollback
- Runbooks & knowledge — runbook library, guided remediation, signed audit trail
Data Ingestion & Interfaces
| Telemetry protocols | SNMP, streaming telemetry (gNMI/gRPC), syslog, NetFlow/IPFIX/sFlow, OpenTelemetry, API polling |
| Collection modes | Agentless collectors, lightweight agents, OTel collectors, API integrations |
| Topology & CMDB | Auto-discovery, dependency graph, CMDB reconciliation, service mapping |
| Northbound APIs | REST, GraphQL, webhooks, event streaming, SDK & marketplace, OpenAPI-documented |
| Action interfaces | NETCONF/YANG, cloud provider APIs, ITSM APIs, script/runbook execution |
| Data residency | SaaS, private cloud, in-region deployment options |
Connector Catalog & Integrations
A connector catalog with pre-built instances and installable vertical packs (Enterprise IT, Healthcare, BFSI, Manufacturing, Telco, ISP).
| Domain | Representative Integrations |
|---|---|
| Observability / APM | Prometheus · Grafana Cloud · Datadog · Splunk · Elastic APM · OpenTelemetry |
| Cloud & platform | AWS CloudWatch · Azure Monitor · GCP Ops · Kubernetes · VMware |
| ITSM & workflow | ServiceNow · Jira · PagerDuty · Slack / Microsoft Teams |
| Network & security | Cisco NetFlow · Fortinet NGFW · SNMP/syslog devices · SIEM · identity providers |
| Vertical packs | Enterprise IT · Healthcare · Banking/BFSI · Manufacturing · Telco · ISP · custom pack builder |
| Delivery | Delivered directly or through certified implementation partners |
Security, Governance & Compliance
| Authentication | SSO / SAML 2.0, OIDC, MFA, directory federation (AD / LDAP / Entra ID / Okta) |
| Authorization | Role-based access control, least-privilege action scopes, segregation of duties |
| Data protection | Encryption in transit (TLS 1.2+) and at rest, PII masking, tenant isolation |
| Auditability | Immutable audit log of every action, approval, and change |
| Action safety | Approval gates, dry-run preview, automated rollback, maintenance windows |
| Compliance alignment | Supports SOC 2 / ISO 27001 control evidence |
Deployment & Scale
| Deployment models | SaaS (multi-tenant) · dedicated private cloud · in-region / data-residency |
| High availability | Active-active, horizontal scale-out |
| Onboarding | Phased — baseline → augment → autonomous coverage |
Ordering & Engagement
MatreComm Technologies Pvt. Ltd. · Bengaluru, India · Incubated by Tata Elxsi
- Commercial model — SaaS subscription, zero CapEx, performance-guaranteed PoC available
- Engagement path — Workshop → performance-guaranteed PoC (KPI-gated, exit at zero cost) → phased rollout
- Contact — www.matrecomm.com
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